Refund

Refund Policy

For Owala customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to owalek.shop.

Details from Owala on starting a request
This starting a request section covers orders and visits through owalek.shop for Owala. To start a return or exchange, contact us at Support@Owalek.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What Owala customers should know about order problems
For purchases made through owalek.shop, Owala applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Owala: refund timing
For purchases made through owalek.shop, Owala applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Owala to support
The following support guidance applies to the Owala storefront at owalek.shop. For return or exchange assistance, contact Support@Owalek.shop or 9177968708.

Details from Owala on eligibility
Customers using owalek.shop can rely on the following Owala guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Owala handles exceptions
For Owala customers at owalek.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from Owala on condition of returns
For purchases made through owalek.shop, Owala applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalek.shop
Phone: 9177968708
Physical address: 474 Research Pkwy, Meriden, Connecticut, 06450, United States